Make More Sales - Win More Customers
This resource has one purpose - to enable and encourage everyone involved in customer contact to achieve or contribute to higher sales.
Every business needs sales to survive and to grow. There are only three ways to achieve that:-
1) Have more customers who want to buy from you
2) Have customers who want to buy in larger quantities from you
3) Have customers who want to buy more often from you
And then you want those customers to be so happy with you that they become your advocates and they tell others to become your customers - so they will also buy, buy more and buy more often
These 19 Activities are self-contained, sessions you can buy all at once or one at a time by CLICKING HERE to go to my publisher FENMAN
Every business needs sales to survive and to grow. There are only three ways to achieve that:-
1) Have more customers who want to buy from you
2) Have customers who want to buy in larger quantities from you
3) Have customers who want to buy more often from you
And then you want those customers to be so happy with you that they become your advocates and they tell others to become your customers - so they will also buy, buy more and buy more often
These 19 Activities are self-contained, sessions you can buy all at once or one at a time by CLICKING HERE to go to my publisher FENMAN
What's Included?
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Activity 1 - Selling and Customer Care
The direct link between sales and service, the Customer Care Loop, the Window of Sales Opportunity Activity 2 - Effective Customer Care and Sales Customers buy product, attitude and service levels - Take the 'How Do You Measure Up?' Survey Activity 3 - Preparing to Sell Knowing and Using Your USP's Activity 4 - Who Buys What and Why? Customer Benefits and Looking for New Sales Opportunities Activity 5 - The 4 'Buying' Personalities Recognize and work with the 4 'Buying' Personalities so you close the sale Activity 6 - The 6 Steps to Selling Follow these 6 Steps to make selling easy, effective and successful Activity 7 - Won't Sell : Can't Sell Changing sales-resistant team members into motivated sales people Activity 8 - Triggers and Customer Need How to look for and recognize the 'triggers' in people's minds that make them open to buying what you offer Activity 9 - How Customers Buy The 5 Steps Customers go through to make a Buying Decision and how you help a Customer go through them Activity 10 - Initiating a Sales Conversation The first few seconds and what to say so the buying experience gets off to a good start |
Activity 11 - Customer Resistance
What is it that makes Customers resistant and how you remove the resistance Activity 12 - When Customers Object The 8 main reasons Customers raise an objection, what those objections tell you and how you respond Activity 13 - The 7 Best Ways to Deal With Objections Seeing 'objections' for what they are, how to deal with them so the sale stays on track Activity 14 - Getting Customers Ready to Buy The 7 most effective closing and confirming techniques so you close the sale Activity 15 - How to Refer a Customer to an expert colleague How to pass a Customer on to a colleague so they stay positive, the sale is enhanced and teamwork is improved Activity 16 - Selling on the Telephone The telephone as a sales and customer care tool. Basic techniques to encourage positive decisions Activity 17 - The Incoming Call The 6 Step technique to convert an incoming call into an order Activity 18 - The Outgoing Call The 7 Steps to sell more over the phone Activity 19 - Measuring Success How to raise performance levels and sell more product - an introduction to self-measurement and coaching And please feel free to contact me direct via the form, below, to answer any questions. Or just CLICK HERE to go to the pack's sales page |